President’s Welcome Message

On behalf of the Fidelity Law Association (FLA), it is our pleasure to bring to you our 27th Annual Conference. The FLA is a non-profit corporation dedicated to facilitating prompt and fair handling of fidelity claims. Although membership in the FLA is limited to persons employed in fidelity claims-handling or underwriting by insurance companies or reinsurers, our Annual Conference is open to anyone with an interest in fidelity or crime insurance.

Last year presented numerous challenges for all of us, the least of which was shifting to a virtual conference in light of the pandemic. While the conference was a success, we missed out on one of the most important aspects of our conference: getting to connect and visit with our colleagues from across the industry. This year, the FLA is in New York City on November 10, 2021. As safety is a primary concern for our membership, proof of vaccination will be required to attend the conference, which will need to be presented at the hotel and at the registration table. The FLA is working with the hotel to ensure that Covid protocols are in place for the conference. We also are encouraging the use of masks while indoors. We recommend that you monitor local rules and regulations in regard to Covid protocols.

The Co-Chairs for the program, Adam Friedman, Chiesa Shahinian & Giantomasi PC, and Patty Ricciuti, The Hartford, have prepared an excellent program designed to benefit attendees of any experience level. A distinguished list of speakers will present articles on a variety of topics of interest to the fidelity industry, as reflected in the following pages. We also have applied for Continuing Education (CE) and Continuing Legal Education (CLE) credits in various states. In keeping with our commitment to give back to the host city, the FLA will be making a monetary donation to the New York Youth Baseball Foundation.

The Keynote speaker for this year’s program is Bill Hardin of Charles River Associates. Bill has worked on over a thousand data incident/data breach cases, and has handled numerous claims involving ransomware, data extortion, business email compromise, nation state attacks, malware outbreaks, and insider threats. Many of his cases have been mentioned in publications such as The Wall Street Journal, Financial Times, Forbes, and Krebs on Security. Bill’s topic is “What are Cyber Criminals Planning Next.” His presentation is sure to be another in the line of topical, useful, and memorable keynote presentations that the FLA has been featuring for at least the past 15 years.

This year we also will be recognizing the recipient of the first annual FLA Diversity and Inclusion Award. The FLA Diversity and Inclusion Award will be awarded annually to honor a person or organization that has demonstrated a sustained commitment to the advancement of diversity and inclusion in the fidelity industry, and we are proud to celebrate the inaugural award recipient this year.

Finally, a personal thanks to all of our sponsors. Your sponsorship helps us to provide the quality programming and scholarly Journals that you have come to expect from FLA. In particular, I would like to thank our exclusive platinum sponsor, SDC CPAs, for not just their financial support but also for their volunteered services with respect to continuing education and conference support. If you are not a sponsor and would like to become one, please visit for more information.

To say we look forward to seeing everyone in New York City is an understatement. We hope you will join us for this reunion.

Warmest regards,

Robert Flowers
The Fidelity Law Association